Terms and conditions
Identification
The rotacao.pt website is operated by Pilar e Essência, Unipessoal Lda, a single-member private limited company, NIPC 519560310, with share capital of €1,000.00, registered office at Rua Francisco Miguel, n.º 98 A, 2835-123 Baixa da Banheira, Moita, Setúbal, Portugal, CAE 43350 — Outras atividades de acabamento em edifícios.
Rotação is a trade mark of BTJT, Lda, NIPC 516034332, operated by Pilar e Essência, Unipessoal Lda, a company wholly owned by BTJT, Lda. The entity that contracts with you, issues the invoices and is answerable for performing the services is Pilar e Essência, Unipessoal Lda.
Contact: geral@rotacao.pt · +351 928 376 859.
Purpose
These terms govern use of the site. Service provision is governed by the service agreement signed between Rotação and each client, which prevails over the content of this site in case of divergence.
Nature of the services
Rotação provides operational and commercial services to the owner of an alojamento local property. It does not rent out properties, does not take guest payments, holds no alojamento local registration and does not assume the legal obligations of the registration holder.
The owner keeps their RNAL registration, their accounts on booking platforms, their invoicing to guests, their mandatory public liability insurance and the statutory reporting of guests.
Service availability
The services and areas shown on this site reflect our coverage at the date of publication. The availability of each service in each locality is confirmed at the time of the request.
Prices
Prices published on the pricing page are shown excluding VAT, at the statutory rate in force of 23 %. They are the reference rates applicable to new contracts as at the date of publication.
Estimates produced by the calculator are indicative and do not constitute a binding contractual proposal. Any price change applying to live contracts is communicated 60 days in advance.
Right of withdrawal
Where the contract is concluded at a distance or off-premises — by WhatsApp, telephone, email or the form on this site — the consumer has 14 calendar days to withdraw from it, without giving any reason and without penalty, under Decree-Law 24/2014 of 14 February.
The period runs from the day the contract is concluded. Withdrawal is exercised by an unambiguous statement sent to geral@rotacao.pt: an email or a WhatsApp message is enough; the model form annexed to the decree-law may be used but is not required. Reimbursement follows within 14 days, by the same means of payment.
Two exceptions, set out in the law and stated here because they are enforceable against you. First: if the client expressly asks for performance to begin during the withdrawal period and then withdraws, they pay an amount proportionate to the service already supplied. Second, under article 17: if the service is fully performed within the period, having begun at the client’s express prior request and with their acknowledgement that the right would be lost once performance was complete, the right can no longer be exercised.
In practice, for urgent or same-day work, we obtain the client’s express agreement before the team travels. That is what allows work already carried out to be invoiced.
Intellectual property
The texts, price table, guides and graphic elements of this site are the property of Rotação. Partial reproduction is permitted with attribution and a link to the source page.
Dispute resolution
In a consumer dispute, the consumer may refer the matter to the alternative dispute resolution body competent for the area, under article 18 of Law 144/2015: Centro de Arbitragem de Conflitos de Consumo de Lisboa (https://www.centroarbitragemlisboa.pt), telephone 218 807 030, juridico@centroarbitragemlisboa.pt. Its remit covers, among others, the municipalities of Almada, Barreiro, Moita, Montijo, Palmela, Seixal, Sesimbra, Setúbal and Lisbon.
On a subsidiary basis, where no regional arbitration centre exists, CNIACC (cniacc.pt) is competent. You may also consult the Direção-Geral do Consumidor at consumidor.gov.pt.
The electronic Complaints Book is reachable through a direct link in the footer of this site, addressed to this company. Portuguese law applies.